DeskAway is an autonomous AI employee that plugs into your existing support inbox, resolves tickets 24/7, and escalates only what it can't handle. No new platform to learn. No helpdesk to migrate to.
Every AI support tool wants you on their platform first. Months of migration before you see any value.
Most "AI support" just suggests replies for humans to approve. You still need agents staffing the inbox.
Real autonomous support costs $50K+/year. Built for Fortune 500, priced out of reach for SMBs.
Widgets that handle FAQs but crumble on real issues. Customers learn to skip them instantly.
Point DeskAway at your support email. Gmail, Outlook, shared inbox, forwarding rules. Whatever you use today.
Upload docs, FAQs, past conversations. DeskAway learns your product, your tone, your edge cases. Gets smarter every day.
Routine tickets get resolved automatically. Complex issues get escalated with full context. You review what matters.
| Feature | Typical AI Support | DeskAway |
|---|---|---|
| Migration required | Weeks to months | Zero. Plug into existing inbox. |
| Autonomy level | Suggests replies (copilot) | Resolves tickets independently |
| Learns your product | Pre-built templates | Reads your docs, adapts daily |
| Pricing | $50K+ or per-seat | Per resolution. Pay for results. |
| Setup time | Weeks of onboarding | Live in hours |
Your customers don't care what helpdesk you use. They care that someone answers. DeskAway makes sure someone always does.